Privacy Policy

ARTICLE 1 – PERSONAL INFORMATION COLLECTED

When you make a purchase from our store, as part of our purchase and sale process, we collect the personal information you provide to us, such as your name, address, and email address.

When you browse our store, we also automatically receive your computer's Internet Protocol (IP) address, which provides us with more details about the browser and operating system you are using.

Email marketing (where applicable): With your permission, we may send you emails about our store, new products, and other updates.


ARTICLE 2 - CONSENT

How do you obtain my consent?

When you provide us with your personal information to complete a transaction, verify your credit card, place an order, schedule a delivery, or return a purchase, we presume that you consent to our collecting your information and using it for that specific purpose only.

If we ask you for your personal information for another reason, such as for marketing purposes, we will either ask you directly for your explicit consent or give you the opportunity to refuse.


How can I withdraw my consent?

If, after providing your consent, you change your mind and no longer consent to us being able to contact you, collect your information, or disclose it, you may notify us by contacting us at contact@nutrition-pro.fr.


ARTICLE 3 – DISCLOSURE

We may disclose your personal data if we are required to do so by law or if you violate our General Terms and Conditions of Sale and Use.


ARTICLE 4 – SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our services and products to you.

Your data is stored in Shopify's data storage system, databases, and the general Shopify application. Your data is kept on a secure server protected by a firewall.


Payment:

If you complete your purchase through a direct payment gateway, then Shopify will store your credit card information. This information is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Information related to your purchase transaction is retained for as long as necessary to finalize your order. Once your order is finalized, the information related to the purchase transaction is deleted.

All direct payment gateways comply with the PCI-DSS standard, managed by the PCI Security Standards Council, which is the result of the joint effort of companies such as Visa, MasterCard, American Express, and Discover.

The PCI-DSS standard requirements help ensure the secure handling of credit card data by our store and its service providers.

For further information, please review Shopify's Terms of Service here or its Privacy Policy here.


ARTICLE 5 – THIRD-PARTY SERVICES


Generally speaking, the third-party providers we use will only collect, use, and disclose your information to the extent necessary to enable them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide them for your purchase transactions.

For these providers, we recommend that you carefully read their privacy policies so that you can understand how they will handle your personal data.

It should be remembered that some providers may be located in or have facilities located in a jurisdiction different from yours or ours. Therefore, if you decide to proceed with a transaction that requires the services of a third-party provider, your information may then be subject to the laws of the jurisdiction in which that provider is located or those of the jurisdiction in which its facilities are located.

For example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, the information belonging to you that was used to complete the transaction could be disclosed under United States legislation, including the Patriot Act.

Once you leave our store's site or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy nor by the General Terms and Conditions of Sale and Use of our website.


Links

You may be led to leave our website by clicking on certain links present on our site. We assume no responsibility for the privacy practices of these other sites and recommend that you carefully read their privacy policies.


ARTICLE 6 – SECURITY

To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that it is not inappropriately lost, misappropriated, accessed, disclosed, altered, or destroyed.

If you provide us with your credit card information, it will be encrypted through the use of the SSL security protocol and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional standards generally recognized by the industry.

COOKIES

Before detailing the different types of cookies we use, it is essential to clarify how and why we collect data. Cookies are small text files stored on your device when you visit our website. They help us improve your user experience, secure the website, understand your interaction with our service and, in some cases, carry out targeted marketing actions.

We collect this data for several reasons:

• Improving the User Experience: Cookies enable us to optimize our site to best meet your needs and preferences by remembering your preferences and settings, ensuring secure browsing, and displaying content optimally.
• Analytics and Performance: They help us understand how visitors interact with our site, allowing us to adjust and improve content, performance, and the overall user experience.
• Advertising and Marketing: Cookies are used to track visits and activities on the site, thereby allowing us to understand user preferences and to improve our offers and advertising campaigns.
• Core Functionality: Some cookies are essential for the operation of the site, enabling services such as authentication, session continuation, and privacy management.

Your privacy is our priority, and we are committed to processing your data in compliance with the regulations in force, in particular the General Data Protection Regulation (GDPR).

Below is a list of the cookies we use, with a brief description of their purpose. You have the option of managing your cookie preferences and disabling those you deem unnecessary.

1. _session_id: This is a unique session identifier that allows Shopify to store information relating to your session (referrer, landing page, etc.).

2. _shopify_visit: This cookie does not retain any personal data and persists for 30 minutes from the last visit. It is used by our internal statistics tracking system to record the number of visits.

3. _shopify_uniq: This cookie does not retain any personal data and expires at midnight (according to the visitor's location) on the following day. It calculates the number of visits to a store per unique customer.

4. cart: This is a unique identifier that persists for 2 weeks and stores the information related to your shopping cart.

5. _secure_session_id: This is a unique session identifier.

6. storefront_digest: This unique identifier remains undefined if the store has a password and is used to determine whether the current visitor has access.

In accordance with the General Data Protection Regulation (GDPR), we inform you about the use of these cookies and give you the option of managing them. Cookies essential to the operation of the site are mandatory, but for the others, you have the right to choose whether or not you wish to enable them.

You also have the right to request access, rectification, or erasure of your personal data. To exercise these rights or for any question about how your data is processed, please contact us.

It is important to note that disabling certain cookies may affect your browsing experience on our site. We are committed to respecting your privacy and protecting your personal data, in accordance with the legislation in force.

We would like to inform you that when you give your consent on our site/application, Google may also use your personal data according to its own management criteria. To better understand how Google uses and manages your information, we invite you to consult the Google privacy and terms of use site.

ARTICLE 7 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any of your minor dependents to use this website.


ARTICLE 8 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their publication on the website. If we make changes to the content of this policy, we will notify you here that it has been updated, so that you know what information we collect, how we use it, and under what circumstances we disclose it, if applicable.

If our store is acquired by or merged with another company, your information could be transferred to the new owners so that we may continue to sell products to you.


QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend, or delete any personal information we have about you, file a complaint, or simply want more information, please contact our privacy compliance officer at contact@nutrition-pro.fr.