Return and Refund Policy

At Nutrition•pro, we do everything we can to make your experience a positive one with every order. If there is any issue or dissatisfaction, our team is here to help you find a simple, fast and fair solution.

Before submitting any refund request, we invite you to contact us directly: serviceclient@nutritionpro.fr

We can offer you a store credit valid for 1 year or a product exchange, without having to go through a heavier process.

1. Legal right of withdrawal (14 days)

In accordance with applicable law (article L221-18 of the French Consumer Code), you have a 14-day timeframe from the receipt of your order to exercise your right of withdrawal, without having to justify any reason.

Eligibility conditions:

• Only unopened, undamaged products in their original packaging are eligible.
• A photo of the relevant product(s) with the barcode visible
• Products that are opened, unsealed or partially consumed cannot be refunded, for hygiene and safety reasons.

2. Return procedure

• Return shipping fees are at the customer's expense.
• Once the products have been received and inspected, the refund is processed within 14 days maximum, using the original payment method.

3. Products excluded from refunds

• Opened or partially used products
• Returns made beyond the legal 14-day timeframe
  

4. Return or exchange request

For any request related to a return, store credit or exchange, please contact us at serviceclient@nutritionpro.fr with:

• The order number
• The relevant product(s)
• A photo of the relevant product(s) with the barcode visible
• A brief description of your request

Our team will guide you through the next steps.